If you have a specific question related to MailMailer Email Marketing service, please contact us at support@mailmailer.com
We have also listed few commonly asked questions that might be helpful for you to browse through. If you still don't find what you are looking for, please contact us at support@mailmailer.com, we are ready to answer your questions 24/7/365!
1. What is MailMailer?
MailMailer is a web-based, permission-based email marketing software that allows
you to create, send, and track business newsletters to your targeted audience.
2. What is Email Marketing?
Promoting products or services to generate sales via email.
3. What is Viral Marketing?
Marketing technique that facilitates and encourages people to pass along a marketing message. MailMailer tracks all statistics and email addresses when a message passes along to another person.
4. What is Permission Marketing?
Marketing centered on obtaining customer consent to receive information from a company.
5. Why do I use MailMailer to send emails when I can use my existing
email software?
Emails sent from your Email software does not always reach to Yahoo, AOL, and
Hotmail users. Spam filters of these sites blocks emails if they have been BCC’ed
from regular Email software and will directly sent to junk mailbox. User targeted
user never gets to see your Email message.
Regular Email software does not cost you money at front but needs maintenance
or technical administrator to handle it, which costs much more money than our
monthly fees.
6. What makes MailMailer different from the other web-based email marketing
services out there?
There are many factors that makes MailMailer Email marketing different than
other players. But most importantly, MailMailer provides live statistics once
you email campaign is launched. MailMailer provides a full featured HTML Editor
which allows you to edit you Email campaign to suit you needs and/or build one
from scratch. 7. What is opt-in list?
List of email addresses who have explicitly requested information via email. 8. Can I send HTML emails?
Yes. MailMailer provides complete flexibility with the type of email format, supporting both TEXT and HTML messages. 9. Do you have pre-formatted templates?
Yes. We offer professionally designed HTML templates that make it easy to send professional looking emails. They're perfect for product promotions, announcements, product offerings and content messages. Just choose your template, enter content (text or graphics e.g. logo) and your HTML newsletter is ready. TEXT version will be automatically created. Format your TEXT version your way if you like to edit. 10. Can I personalize my messages?
Yes. MailMailer allows you to personalize your message. Just add the field tag you wanted from the editor menu.
11. How much it costs to use MailMailer Email marketing services?
Our basic plan starts with only $9.99 for 1000 emails a month to $899.99 for
500,000 emails a month. Click pricing to see our standard volume plans.
12. If I stop using my account will I still be billed?
Yes. You will be billed for subscription fees on a monthly until you terminate your account from Account Details section of your account.
13. How safe is my contact data in your system?
We host our servers with a top-tier provider, in a state-of-the-art network operation center, giving your data the highest level of safety and security. Our systems ensure full security, redundancy, backup and high-speed network connections. A dedicated staff of expert technicians maintains our systems 24 hours a day.
14.Do you require a long-term commitment to start using MailMailer services?
No. MailMailer is available on a monthly basis, however, many of our customers choose our 6- or 12-months plan to take advantage of special discounts.
15. How quickly can I expect messages to be delivered to prospective customers?
Most messages are delivered by MailMailer email servers within minutes after you launch your email campaign. The arrival into your prospective customers' inbox will depend on their ISPs infrastructure and receiving capacity.
16. Is MailMailer compatible with the new anti-spam laws?
Yes. MailMailer is 100% compatible with the latest anti-spam laws. For more details, please see our section on CAN-SPAM for legal compliance.
17. Can we buy lists and use MailMailer to email people without their permission?
You may use MailMailer to send emails to a purchased list. However, you may not continue sending emails to individuals who have unsubscribed (opted-out) from receiving further emails. MailMailer will not send email to those who have unsubscribed from your audience list.
18. Can more than one person at our company access MailMailer account?
Yes. MailMailer enterprise account can be used by several members of your company. You can actually open separate accounts for each user add give permissions to your audience list from MailMailer enterprise account.
19. What do I need to use MailMailer Email marketing services?
All you need is a internet connection and Internet Explorer version 5.5 or higher
(on Windows and Macintosh) to use MailMailer Email marketing services.
20. How do I contact customer support?
MailMailer Email marketing service is designed specifically for marketing people
and not technical people, so it’s very easy to use. So only a few people
have difficulties to use MailMailer Email marketing services. You can report
problems to customer support by email at contactus@mailmailer.com or by calling
us at 214-315-4264 during business hours. 21. Can MailMailer help me design my newsletter and send it out for me?
Yes, We will be very happy to help you create attractive marketing newsletter
or advertisement for you and send it out for you. We will also give a success
report of your Email campaign. 22. What is Email Campaign?
Any new activity like designing and sending your newsletter, promotional offer,
or advertisement starts with a new email campaign. Email Campaign page provides
you detailed summary of all your Email campaign activities. You can view, edit,
copy or preview a particular Email campaign. 23. What is Audience?
Your subscribers or campaign recipients is your Audience. Audience can best
be described as a list of opt-in Email addresses. Audience page displays all
of your lists and allows you to create and modify lists of email addresses.
A List or Audience can be uploaded or created manually with as many fields as
you want e.g. first name, last name, address, state, age, email address, etc. 24. What is Email Statistics?
Email Statistics is basically our reporting tool that allows you to view detailed
analysis for all of your campaigns. This page displays comprehensive statistical
reporting down to an individual record level. You can measure your campaign's
ROI by measurement of parameters like Emails sent, opened, click Thru's, Forwarded,
Unsubscribe and Errors. You can use the results to refine and tailor your future
campaigns. Email Statistics also displays all the measurements in a graphical
easy to understand method. 25. Can subscribers remove themselves from my list automatically?
Yes, subscribers can remove themselves from your list automatically by clicking
on the unsubscribe link that that is automatically inserted in your messages.
Our service automatically detects that when they click on their unsubscribe
link and gives you statistics for unsubscribes. 26. Do I need to install any software on my computer?
No, MailMailer is accessible from anywhere, anytime. All you need is Internet
connection and Internet explorer version 5.5 or above. 27. How do I login to my account?
Just visit www.mailmailer.com and simply enter your login id and password you
chose during the sign up process. 28. Do I need to give out my credit card details for the free account?
No, Do not need 29. Can I upload my HTML newsletter that is already designed?
Yes, you will be able to upload HTML pages directly into your account. 30. Can I upload my Email address list from excel file?
Yes, Email lists can be uploaded directly in the following formats.
File formats supported (CSV, Text and comma separated, Excel, Zip format of
all supported formats) 31. Are there any customized ready-to-use templates?
Yes, We have a wide variety of customized ready-to-use templates to choose from.
Ready-to-use templates can also be customized in different color combinations. 32. How do I create a campaign?
Each and every page in your mailmailer account has a separate help section for
that particular page.
Just click on the help button and you will find all the information related
to that page. 33. What is the main difference between email marketing and traditional mail
marketing?
Traditional mail marketing cost approximately 45 cents/mail while Email Marketing
costs 10th of a cent per email. 34. Can I check statistics based on country?
Yes, You can see statistics based on country. You can see who opened your email
campaign and from which country. 35. Can I upgrade my account later?
Yes, MailMailer allows you to upgrade your account anytime. 36. Can I update account information?
Yes, MailMailer allows you to update your account information anytime.
The CAN-SPAM Law of 2003 is in effect from January 1, 2004 in USA.
